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Technical draft pending legal review. This document accurately describes what the platform does today, but has not yet been validated by legal counsel. Sections marked [TO BE DEFINED BY LEGAL COUNSEL] await that review before final commercial launch.

Data deletion

Version 2026-09-09

1. How to delete your account

  1. Log in to VectusUp with your account.
  2. Go to Settings → Security.
  3. Scroll down to the Danger zone.
  4. Click Delete account.
  5. Confirm with your current password and by typing exactly ELIMINAR (the confirmation word is kept in Portuguese to match the exact text required by the application). This action is permanent and cannot be undone.

2. What exactly happens to your data

The behavior depends on whether you are the only user of your organization or not:

  • If you are the only user of the organization: the entire organization is deleted, including clients, posts, CRM deals, tasks, financial data, and any Meta Publishing (Facebook/Instagram) connection that exists — stored tokens are deleted with it.
  • If other users exist in the organization: only your personal account (login, password, sessions) is deleted. Business records the organization needs to keep (clients, deals, tasks, financial history) are not deleted — they simply stop referring to you as the author/owner of that record (the field is left blank), remaining the organization's data as a whole. The organization's Meta Publishing connections are not affected, because they belong to the organization, not to your personal account.

3. When deletion may be blocked

  • If you are the only Administrator and other users exist in the organization, you must promote someone else to Administrator before deleting your account.
  • If the organization has invoices or payments already processed, those tax records must be preserved by legal obligation before the organization can be fully deleted — in that case, contact us (section 5) so we can handle closing the account while preserving only what the law strictly requires.

4. Deleting only the Meta Publishing connection (Facebook/Instagram)

If you only want to stop having your Facebook Pages/Instagram accounts connected to VectusUp, without deleting your account, you can disconnect that integration directly in the Meta Publishing settings — you don't need to delete your account for that. See the Privacy Policy for details on what data we store while that connection is active.

5. Can't log in to your account?

If you cannot access VectusUp to request the deletion yourself, write to vectusup@scaleads.pt from the email address associated with your account, requesting the deletion of your account/data. We will confirm your identity before processing the request.